Terms and conditions

Who we are

These terms are issued by Spa Company Slovakia s. r. o., company ID 54652995, and cover massage services booked at the centers of the Spa Company group. For questions, contact us at info@spa-company.com.

Booking and confirmation

A booking becomes binding once the center confirms it. You can arrange a time through online booking, by phone or on WhatsApp.

Prices and payment

Prices are shown in euros and follow the price list of the relevant center. Payment is made at the center by the methods that center accepts — cash and card at every center, and bank transfer in Žiar nad Hronom.

Changes and cancellation

If you cannot make your appointment, please let us know at least 24 hours in advance by phone or WhatsApp, so the time can be offered to another guest. We charge no fee for cancelling an appointment. If you arrive late, the massage is shortened so the next guest is not delayed.

Gift vouchers

A gift voucher is valid for the period printed on it and can be redeemed against the services of the center that issued it.

Health limitations

Please tell your therapist about any health conditions, injury or pregnancy before the massage. The center may decline or adapt a massage for health reasons. See our frequently asked questions for more.

Complaints

You can raise a complaint directly at the center or by e-mail to info@spa-company.com. We handle complaints without undue delay.

Alternative dispute resolution

If you believe we have breached your consumer rights, you may turn to a body for alternative dispute resolution under Slovak act no. 391/2015 Z. z., or use the EU's online dispute resolution platform at https://ec.europa.eu/consumers/odr.

Effect

These terms apply from the date shown above.